Privacy policy

Last updated: March 12, 2026

At SVOLTA, we take your privacy and the protection of your personal information seriously. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or make a purchase.

We never sell your personal information.

1. Information We Collect

We may collect the following information when you interact with us:

Contact details: name, address, email, phone number.
Payment details: credit/debit card or other payment information (processed securely by our providers).
Order and shipping details: order history, shipping, and billing addresses.
Browsing data: IP address, device type, cookies, and website usage behavior.

2. How We Use Your Information

We use your personal data to:

Process and deliver your orders.
Provide customer support.
Send service communications (order confirmations, shipping updates, return-related messages).
Send marketing communications only where permitted and, when required, with your consent.

Improve your shopping experience on our website.
Comply with legal and accounting obligations.

3. Legal Basis for Processing

We process your information under the following legal bases:

Performance of a contract (to process your order).
Compliance with legal obligations (tax, invoicing).
Consent (for marketing communications).
Legitimate interest (site improvements, fraud prevention).

4. Sharing Your Information

Shopify processes certain personal data as our service provider to operate and improve the Services. We only share your data with:

Shopify (our e-commerce platform)
Payment processors to process transactions securely
Shipping and logistics partners to deliver your order
Analytics and marketing providers (e.g., for website performance and advertising), where enabled and subject to your preferences and applicable law
Authorities where required by law, or to protect our rights and users

We do not sell or rent your personal information to third parties.

5. International Transfers

Some of our service providers (including Shopify and certain technology partners) may process data outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms to protect your data.

6. Data Security

We use technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

7. Cookies

We use cookies and similar technologies to:

Enable essential site functions (e.g., cart and checkout)
Remember preferences
Analyze site performance and improve your experience
Support marketing and advertising where enabled

You can manage cookies through your browser settings. Where required, you will be able to manage cookie preferences through our cookie banner/settings.

8. Your Rights (EU/EEA)

If you are located in the European Union or European Economic Area (including Spain and Germany), you have rights over your personal data, including the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your data in certain circumstances
Restrict or object to certain processing (including direct marketing)
Withdraw consent at any time where we rely on consent (this does not affect processing already carried out)
Data portability where applicable
You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

To exercise your rights, contact us at: info@svoltabags.com We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with your local data protection authority (for example, the Spanish AEPD or the relevant German supervisory authority).

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the updated version on this page and revise the “Last updated” date.